Privacy Policy
e-peas SA PRIVACY POLICY – 2018.v1
1. GENERAL
This Privacy Policy describes how we process your personal data (“Data”) in order to provide you with the products and services we offer.
We attach paramount importance to the confidentiality and security of your Data, in accordance with the provisions of Regulation (E.U.) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and the Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data.
By using our site or [by communicating your Data to us when requesting information or commercial offers, directly or with our partners/using our services/working with E-PEAS], you accept the practices described in this Privacy Policy. If you do not accept the provisions of this policy, please do not use our site and do not communicate your Data to us. In this case, you nevertheless agree not to benefit from all the services and other advantages offered by E-PEAS.
2. CONTACT DETAILS OF THE CONTROLLER
E-PEAS S.A. (hereafter: “E-PEAS”) whose registered office is established Boulevard Baudouin 1er 19 in 1348 OTTIGNIES-LOUVAIN-LA-NEUVE (Belgium) and registered with the Crossroads Bank for Enterprises under the number (BE) 0506.674.451, is the Data controller for the processing of personal data that you provide to us directly via our https://e-peas.com/ as well as via the platforms and other IT tools made available to you by E-PEAS, directly when contacting E-PEAS or indirectly via a request for an offer from a partner.
3. WHAT DATA DO WE COLLECT, FOR WHAT PURPOSE, ON WHAT LEGAL BASIS AND FOR HOW LONG ?
This is the Data that you communicate to us on the one hand through the forms offered on the https://e-peas.com/ website and on the other hand through cookies deposited by us or more generally by third party services.
We only use this Data for the processing purposes described below and we only collect the Data that is strictly necessary for these purposes.
We will keep the Data only for as long as is necessary for the processing operations for which it was collected and in accordance with the periods stipulated by the applicable legal provisions. At the end of this period, we will make every effort to ensure that the Data has been made unavailable.
3.1. Contact form
The purpose of this form is to allow you to send questions about our services and products. We will only use the Data from this form for the purposes of your request and for the time necessary to provide adequate answers.
For this purpose, the following data is collected:
- Identification data, namely your first name and last name;
- Contact details, namely your email address and telephone number;
- Data relating to your company, namely the company name and the country in which it is located;
- Any other data contained in the message.
The data is retained for the period necessary to respond to your request.
The legal basis on which this processing is based is the execution of a pre-contractual measure.
3.2. Guide and leaflet
The purpose of this form is to allow you to receive a guide or brochure relating to our services and, where applicable, to ensure follow-up of your request in the context of a potential business relationship.
We will only use the data collected through this form to send you the requested document.
For this purpose, the following data is collected:
- Identification data, namely your first name and last name;
- Contact details, namely your email address and, where applicable, your phone number;
- Data relating to your company, namely the company name and the country in which it is located;
- Any other data you choose to provide as part of your request.
The data is retained for the time necessary to process your request and, where applicable, for a period of up to 3 years from the last contact.
The legal basis for this processing is the performance of pre-contractual measures, taken at your request.
Your data will not be used for marketing purposes without your prior consent.
3.3. Newsletter
The purpose of this processing is to send you marketing communications, such as our newsletter, and information about our services. We only use your data for sending these communications and managing your subscription (unsubscribe requests, preferences, etc.).
For this purpose, the following data is collected:
- Identification data, namely your first name and last name (where applicable);
- Contact details, namely your email address;
- Data relating to your interactions with our communications (e.g. email opens), where applicable.
The data is retained until you withdraw your consent or for a maximum period of 3 years from the last contact.
The legal basis for this processing is your consent.
You may withdraw your consent at any time via the unsubscribe link included in each communication.
3.4. Jobs
The purpose of this processing is to manage your application for a job position or a spontaneous application. We will only use your data within the context of evaluating your application and the recruitment process.
For this purpose, the following data is collected:
- Identification data, namely your first name, last name;
- Contact details, namely your email address, phone number;
- Data relating to your professional and academic background (CV, diplomas, experience, skills);
- Any other data you choose to provide as part of your application.
The data is retained for the duration of the recruitment process and, if your application is unsuccessful, for a maximum period of 6 months after the end of the process, unless you
consent to further retention for future opportunities.
The legal basis for this processing is the performance of pre-contractual measures.
3.5. Collection of personal data during events (trade shows, fairs, etc.)
As part of our participation in professional events (such as trade shows, fairs or conferences), we may collect personal data from individuals interested in our services.
This data is used to contact you, respond to your requests and, more generally, to develop our business activities in a professional context.
For this purpose, the following data may be collected:
- Identification data, namely your first name and last name;
- Contact details, namely your email address and phone number;
- Data relating to your company, namely the company name, your position and the country in which it is located;
- Any other information you choose to provide (for example via a business card or during a discussion).
The data is retained for a maximum period of 3 years from the last contact.
The legal basis for this processing is our legitimate interest, consisting in developing our business and maintaining commercial relationships in a B2B context.
You have the right to object to this processing at any time by contacting us.
Your data will not be used for marketing communications (newsletter) without your prior consent.
3.6. Order management and product sales
The purpose of this processing is to manage product orders, including payment processing, order preparation and delivery, as well as sending communications related to these operations. We use your data to process your order, ensure its follow-up and provide you with the necessary information regarding its execution (order confirmation, delivery tracking, invoicing, etc.).
For this purpose, the following data is collected:
- Identification data, namely your first name and last name;
- Contact details, namely your email address, phone number and delivery address;
- Data relating to the order, namely the products ordered and purchase history;
- Payment data (to the extent necessary to process the transaction);
- Invoicing data (billing address, VAT number where applicable).
The data is retained for the time necessary to perform the contract and thereafter for the period required to comply with our legal obligations, in particular accounting and tax requirements.
The legal basis for this processing is the performance of a contract entered into with you.
3.7. Cookie Management
This website uses cookies.
A cookie is a small file that is distributed with the pages of a website and stored by the browser on the hard drive of your computer, tablet or phone. The information it contains can be sent back to the site’s servers during a subsequent visit and thus allow the author of this site to establish a trace of the Internet user’s activity. It should be noted that behind the term “cookies” we also consider any other technical tracing process such as “scripts” in general. A script is a piece of programming code used to make a website work interactively. Finally, “web beacons” or “pixel tags” or “social media cookies” are also cookies.
Cookies allow to personalize the content and to offer functionalities necessary for the proper functioning of a website such as the control of a shopping cart or the memorization of a language choice for example.
Certain cookies may be placed or controlled by third parties. These third-party cookies are used to improve your experience on our site, analyse the use of our services and offer you personalised advertising. These cookies are placed by trusted external partners and make it possible to collect information such as your browsing behaviour, the pages you have visited and your interactions with advertisements.
3.7.1. Technical cookies (“Necessary” ou ” Preferences”)
These cookies are essential for the website to function properly. They enable you to browse the site and use its basic functions. This type of cookie does not collect personal information and is temporary, disappearing when you leave the site. These cookies cannot be deactivated as this would affect the proper functioning of the site.
3.7.2. Preference cookies
These cookies enable the website to remember the choices you have made and provide enhanced and more personal functionality. We use some cookies to remember your settings and preferences (such as your chosen region or language). They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
3.7.3. Statistical (or analytical or audience measurement) cookies
These cookies collect information about how you interact with the website, including which pages you visit most often and whether error messages are displayed. We use them to analyse and improve the performance and operation of the website. We use tools that collect, for example, your IP address when you connect, the date and time you access the website, the pages you visit, the type of browser you use, the platform and/or operating system you use. These cookies are only used on the site if you have given your consent.
3.7.4. Marketing Cookies
These cookies are used to track visitors through the website. The aim is to display advertising that is relevant and targeted to the individual user, based on their profile and interests.
These cookies are only used on the site if you give your consent.
3.7.5. Managing cookie preferences
Your consents can be changed or withdrawn at any time by exercising your preferences via the website management button.
You can also set your browser to block cookies or alert you when cookies are being sent.
However, please note that if you disable cookies, some parts of our website may not function properly.
3.7.6. List of cookies used on this site
When you give your consent to all cookies, the following cookies may be set:
Strictly necessary cookies (exempt from consent)
- PHPSESSID — WordPress: maintains the server session. Duration: session.
- wordpress_test_cookie — WordPress: checks whether the browser accepts cookies. Duration: session.
- wordpress_logged_in_* — WordPress: authenticates the logged-in user. Duration: session / 14 days.
- wp-settings-*, wp-settings-time-* — WordPress: display preferences for the logged-in user. Duration: 1 year.
- wpEmojiSettingsSupports — WordPress: technical detection of emoji support. Duration: session.
- cmplz_* — Complianz: stores the consent choice. Duration: 365 days.
- _grecaptcha — Google reCAPTCHA: spam protection for forms. Duration: 6 months.
- _wpfuuid — WPForms: form anti-spam identifier. Duration: ~11 years.
Analytics cookies (subject to consent)
- _ga — Google Analytics: unique visitor identifier. Duration: 2 years.
- _ga_H320TMZ0SC — Google Analytics 4: session state. Duration: 2 years.
- _ga_3GC1WD9S9X — Google Analytics 4: session state (2nd property). Duration: 2 years.
- mp_*_mixpanel — Mixpanel: behavioural analytics (local storage). Duration: ~1 year.
Marketing / advertising cookies (subject to consent)
- _gcl_au, _gcl_ls — Google Ads: advertising conversion attribution. Duration: 90 days.
- VISITOR_INFO1_LIVE, YSC, PREF, GPS — YouTube: embedded video player and preferences. Duration: session to 8 months.
- persist:hs-beacon-* — HubSpot: chat widget / beacon (local storage). Duration: persistent.
- li_adsId — LinkedIn: advertising targeting. Duration: 6 months.
- _li_id.b030, _li_ses.b030, snowplowOutQueue_leadinfo_* — Leadinfo: B2B visitor identification (local storage). Duration: session to 2 years.
4. TO WHOM CAN YOUR DATA BE TRANSMITTED?
Your Data may be communicated to other companies belonging to E-PEAS for the above-mentioned purposes.
We may be required to disclose your Data to certain recipients in order to comply with legal obligations to which we are subject.
As part of the performance of our services, we may also subcontract, in whole or in part, some of our tasks to technical processors who are bound to us by contract.
We require our processors to comply with data protection legislation and to provide sufficient guarantees that appropriate technical and organisational measures have been implemented so that the processing meets the requirements of applicable data protection legislation and guarantees the protection of your rights.
We do not sell or disclose your Data to third parties for commercial purposes.
In certain circumstances, our website and applications will provide you with plug-ins from different social networks. If you choose to interact with a social network site such as Facebook or LinkedIn, your activity on our site or through our applications will also be accessible on that social network. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal information, your rights and how you can obtain satisfactory privacy settings.
5. WHAT ARE YOUR RIGHTS?
- Right of access: you have the right to have confirmation that your Data is being processed, to have access to your Data at any time and free of charge and to obtain a copy of your Data.
- Right to rectification: you have the right to demand that incorrect Data be corrected, that incomplete Data be completed and that inappropriate or needless Data be deleted. We draw your attention to the fact that you are at all times obliged to check the accuracy of the Data you provide us with.
- Right to erasure: when you no longer wish your Data to be processed and you are in a position to request the right to erasure, we will then delete your Data from our database.
- Right to Portability: where appropriate, you will also have the right to portability of your Data in accordance with applicable data protection legislation.
- Right to object: you have the right to object to the use of your Data where the processing is based on E-PEAS’s legitimate interest or on the performance of the public interest mission with which it is entrusted.
- Right to restriction of processing: finally, you have the right to obtain from E-PEAS the restriction of the processing of your Data, in accordance with the applicable Data protection legislation.
- The right to withdraw your consent at any time.
6. HOW TO ASSERT YOUR RIGHTS?
By sending an email to gdpr@e-peas.com or a letter to the head office of
E-PEAS
Boulevard Baudouin 1er, 19
1348 Louvain-La-Neuve,
Belgium
You can also contact our Data Protection Officer (DPO) by email at gdpr@e-peas.com or by post at
GDPR Agency
Chemin du Cyclotron, 6
1348 Louvain-la-Neuve
Belgium
7. WHAT HAPPENS IN THE EVENT OF A DISPUTE?
If you believe that we are in breach of any of our legal and/or contractual obligations, we invite you to contact us by email at gdpr@e-peas.com. We will do our utmost to ensure you a follow-up as soon as possible.
Any claim, complaint or grievance is addressed to the address of the E-PEAS’s head office.
In the event that you are not satisfied with our response, you have the right to submit a complaint to a supervisory authority.
The Belgian supervisory authority is
DATA PROTECTION AUTHORITY
Rue de la Presse 35
1000 Brussels
Mail: CONTACT@APD-GBA.BE
8. INFORMATION CONCERNING CHILDREN
As a general rule, we do not intentionally collect personal information from children under the age of 13. If we discover that we have inadvertently collected information from children under the age of 13, we will take steps to delete the information as soon as possible, unless we are required by law to retain it.
If, however, we collect information from children under the age of 13, we will obtain the consent of the holder of parental responsibility for that child before using their personal information.
9. LINKS TO OTHER WEBSITES AND SERVICES
Our sites may contain links to third party sites, and some of our services give you access to third party services (such as social networking sites).
We have no control over how third party sites and services treat your personal information. We do not audit third party sites and services, and we are not responsible for those third-party sites and services or their privacy practices. Please read the privacy statements of any third-party sites or services you access from our sites or services.
10. SECURITY
We have developed technically and organizationally appropriate security rules to prevent the destruction, loss, falsification, alteration, unauthorized access, accidental disclosure to third-parties and any other unauthorized processing of Data.
11. LIMITATION OF LIABILITY CLAUSE
E-PEAS’s liability shall be limited to direct damages, to the exclusion of any indirect damages. E-PEAS will never be held liable for damages deemed indirect such as, without this list being exhaustive, loss of Data, financial or commercial prejudice, loss of profits, increase in overheads, disruption of planning.
In addition, E-PEAS cannot be held liable for any damage resulting from illegitimate manipulation of Data by third parties (Data theft, viruses, phishing or other computer offences).
We would also like to point out that links to the Website may contain hypertext links and other references to other sites that we do not manage or control and to which the present provisions do not apply. We are not responsible for the content of these websites nor for the offers, products and services offered by them. We therefore recommend that you carefully read the privacy protection rules of each site you visit, as these rules may differ from these terms and conditions.
12. APPLICABLE LAW AND JURISDICTION
These provisions shall be governed, interpreted and executed in accordance with Belgian law, the only applicable law, in the event of a dispute.
Any dispute that cannot be settled amicably within a period not exceeding one month from its occurrence, this period may be extended by mutual agreement, may be brought by the most diligent party before the French-speaking Courts and Tribunals of the judicial district of Brussels, which shall have sole jurisdiction.
13. DATE OF ENTRY INTO FORCE
This policy was created and came into force on 2026.06.16. We reserve the right, at our sole discretion, to change, modify, add or remove portions of this policy at any time.
14. TRANSLATION
The parties acknowledge that the translation of the above provisions into English is offered for the purpose of clarification and that, notwithstanding the accuracy of the translation, the basic text was drafted in French and that this language prevails for the interpretation or the scope of the words, terms and / or expressions and of the whole text.
e-peas SA PRIVACY POLICY – 2018.v1 e-peas SA are committed to protecting and respecting your privacy.
This privacy policy sets out the basis on which we will process any personal information that we may collect about you as a visitor to our website or premises or a contact at one of our customers or potential customers, suppliers or potential suppliers or other business partners or in any other cases where we specifically state that this policy will apply.
This privacy policy also sets out how we protect your privacy and your rights in respect of our use of your personal information.
What personal information do we collect from you? We may collect and process the following personal information about you:
- Personal information that you give us: This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), giving us a business card (or similar) or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; information about your business relationship with e-peas SA; and information about your professional role, background and interests.
- Personal information that our website and other systems collect about you:
- If you visit our website it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website. Our website may also download “cookies” to your device – this is described in our separate cookie policy. As described further in the cookie policy, you can change the way in which we use cookies by changing your cookie preferences.
- If you interact with us through social media services, we may be able to access certain information about such interaction, such as whether you have interacted with us through multiple social networks. We make reasonable efforts to ensure that the social media providers have permission from you to allow us to access certain information about you. Please note that we are not responsible for the manner in which social media service providers handle your personal information that they may collect from you, as this is their responsibility. For instance, our website may use plugins of social media networks such as Twitter, Facebook, Linkedin, and Google+. If you use one of these plugins, these plugins are able to establish a direct connection between your browser and the sites of the respective social media networks. As this transfer takes place directly between your browser and the respective network, epeas does not have any access, knowledge or control over any data sent or the use of this data within the respective social media networks. If you make use of a social media network and make content available to such networks, this is not covered by this privacy policy. Instead, the terms of use and privacy policies of the respective operators of those social media networks shall apply to any such content. We encourage you to read the privacy policies and terms and conditions of your social media service providers to understand how they handle your personal information.
- Our website may contain links to websites of third parties who are not affiliated to e-peas. If you access such thirdparty websites by clicking on such links, we are not responsible for the way in which such third parties process your personal information that they collect.
- We may make web-based platforms available to our partners and suppliers and such platforms may collect your personal information if you use such platforms. This privacy policy applies to such personal information collected during the registration process and/or the use of such platforms.
- If you exchange emails, telephone conversations or other electronic communications with our employees and other staff members, our information technology systems may record details of those conversations, sometimes including their content.
- Other information: We may also collect some information from other sources. For example:
- If we have a business relationship with the organisation that you represent, your colleagues or other business contacts may give us information about you such as your contact details or details of your role in the relationship.
- We sometimes collect information from third-party data providers or publicly available sources for anti-moneylaundering, export control, credit rating background checking and similar purposes, and to protect our business and comply with our legal and regulatory obligations.
How will we use your personal information?
We may collect, store and use your personal information for the following purposes:
- to operate, manage, develop and promote our business (including our products and services) and, in particular, our relationship with the organisation you represent (if any) and related transactions including: marketing purposes; warranty processes; product compliance processes; accounting and billing / payment purposes
- to operate, administer and improve our website and premises and other aspects of the way in which we conduct our operations;
- to provide you with services or information that you may have requested;
- to keep you informed and updated on relevant products or services you may be interested in;
- to enable you to take part in our online assessments and surveys;
- to manage and maintain the relationship with investors; and
- to operate recruiting activities;
We may from time to time review your information held in our systems – including the contents of and other information related to your email and other communications with us – for compliance and business-protection purposes as described above.
We will only process your personal information as necessary so that we can pursue the purposes described above and where we have a legal basis for such processing.
Disclosure and international transfer of your personal information
We may disclose your personal information, where reasonably necessary for the various purposes set out above:
- to your colleagues within the organisation that you represent;
- to service providers who host our web services or other information technology systems or otherwise hold or process your information on our behalf, under conditions of confidentiality and security required by law;
- business partners, channel partners, service partner, agents, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- to a person who takes over our business and assets, or relevant parts of them;
These disclosures may involve transferring your personal information overseas. If you are dealing with us within the European Economic Area, you should be aware that this may include transfers to countries outside the European Economic Area, which have not been determined by the European Commission to have an adequate level of data protection.
How long do we keep your personal information?
We will delete your personal information when we no longer need such personal information, for instance where:
- it is no longer necessary for us to retain your personal information to fulfil the purposes for which we had collected it;
- we believe that your personal information that we hold is inaccurate; or
- in certain cases where you have informed us that you no longer consent to our processing of your personal information.
Sometimes, however:
- a. there are legal or regulatory requirements which may require us to retain your personal information for a specified period, and in such cases we will retain your personal information for such specified period; and
- b. we may need to retain your personal information for certain longer periods for product liability purposes or in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.
Note that we may retain some limited information about you even when we know that you have left the organisation that you represent, so that we can maintain a continuous relationship with you if and when we are in contact with you again, representing a different organisation.
What are your rights?
You have the following rights (subject to applicable local laws) in relation to the personal information that we hold about you:
- to access your personal information, and some related information, under relevant data protection law;
- to require any inaccurate personal information to be corrected or deleted;
- to object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances;
- to require us to delete your personal information in certain circumstances;
- to obtain from us your personal information, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal information directly to another person (for instance a new provider) where it is technically feasible to do so; and
If you wish to exercise any of these rights, please Contact us as set out below.
Sensitive Information
We request you not send to or share with us any sensitive personal information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).
Contact us
If you have any questions, comments and requests regarding this privacy statement or our processing of personal information, please Contact us.