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Privacy Policy

e-peas SA PRIVACY POLICY – 2018.v1

e-peas SA PRIVACY POLICY – 2018.v1 e-peas SA are committed to protecting and respecting your privacy.


This privacy policy sets out the basis on which we will process any personal information that we may collect about you as a visitor to our website or premises or a contact at one of our customers or potential customers, suppliers or potential suppliers or other business partners or in any other cases where we specifically state that this policy will apply.


This privacy policy also sets out how we protect your privacy and your rights in respect of our use of your personal information.


What personal information do we collect from you? We may collect and process the following personal information about you:

  • Personal information that you give us: This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), giving us a business card (or similar) or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; information about your business relationship with e-peas SA; and information about your professional role, background and interests.
  • Personal information that our website and other systems collect about you:
    • If you visit our website it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website. Our website may also download “cookies” to your device – this is described in our separate cookie policy. As described further in the cookie policy, you can change the way in which we use cookies by changing your cookie preferences.
    • If you interact with us through social media services, we may be able to access certain information about such interaction, such as whether you have interacted with us through multiple social networks. We make reasonable efforts to ensure that the social media providers have permission from you to allow us to access certain information about you. Please note that we are not responsible for the manner in which social media service providers handle your personal information that they may collect from you, as this is their responsibility. For instance, our website may use plugins of social media networks such as Twitter, Facebook, Linkedin, and Google+. If you use one of these plugins, these plugins are able to establish a direct connection between your browser and the sites of the respective social media networks. As this transfer takes place directly between your browser and the respective network, epeas does not have any access, knowledge or control over any data sent or the use of this data within the respective social media networks. If you make use of a social media network and make content available to such networks, this is not covered by this privacy policy. Instead, the terms of use and privacy policies of the respective operators of those social media networks shall apply to any such content. We encourage you to read the privacy policies and terms and conditions of your social media service providers to understand how they handle your personal information.
    • Our website may contain links to websites of third parties who are not affiliated to e-peas. If you access such thirdparty websites by clicking on such links, we are not responsible for the way in which such third parties process your personal information that they collect.
    • We may make web-based platforms available to our partners and suppliers and such platforms may collect your personal information if you use such platforms. This privacy policy applies to such personal information collected during the registration process and/or the use of such platforms.
    • If you exchange emails, telephone conversations or other electronic communications with our employees and other staff members, our information technology systems may record details of those conversations, sometimes including their content.

 

  • Other information: We may also collect some information from other sources. For example:
    • If we have a business relationship with the organisation that you represent, your colleagues or other business contacts may give us information about you such as your contact details or details of your role in the relationship.
    • We sometimes collect information from third-party data providers or publicly available sources for anti-moneylaundering, export control, credit rating background checking and similar purposes, and to protect our business and comply with our legal and regulatory obligations.


How will we use your personal information?
We may collect, store and use your personal information for the following purposes:

  • to operate, manage, develop and promote our business (including our products and services) and, in particular, our relationship with the organisation you represent (if any) and related transactions including: marketing purposes; warranty processes; product compliance processes; accounting and billing / payment purposes
  • to operate, administer and improve our website and premises and other aspects of the way in which we conduct our operations;
  • to provide you with services or information that you may have requested;
  • to keep you informed and updated on relevant products or services you may be interested in;
  • to enable you to take part in our online assessments and surveys;
  • to manage and maintain the relationship with investors; and
  • to operate recruiting activities;

 

We may from time to time review your information held in our systems – including the contents of and other information related to your email and other communications with us – for compliance and business-protection purposes as described above.

We will only process your personal information as necessary so that we can pursue the purposes described above and where we have a legal basis for such processing.

 

Disclosure and international transfer of your personal information
We may disclose your personal information, where reasonably necessary for the various purposes set out above:

  • to your colleagues within the organisation that you represent;
  • to service providers who host our web services or other information technology systems or otherwise hold or process your information on our behalf, under conditions of confidentiality and security required by law;
  • business partners, channel partners, service partner, agents, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • to a person who takes over our business and assets, or relevant parts of them;

 

These disclosures may involve transferring your personal information overseas. If you are dealing with us within the European Economic Area, you should be aware that this may include transfers to countries outside the European Economic Area, which have not been determined by the European Commission to have an adequate level of data protection.

 

How long do we keep your personal information?
We will delete your personal information when we no longer need such personal information, for instance where:

  • it is no longer necessary for us to retain your personal information to fulfil the purposes for which we had collected it;
  • we believe that your personal information that we hold is inaccurate; or
  • in certain cases where you have informed us that you no longer consent to our processing of your personal information.

 

Sometimes, however:

  • a. there are legal or regulatory requirements which may require us to retain your personal information for a specified period, and in such cases we will retain your personal information for such specified period; and
  • b. we may need to retain your personal information for certain longer periods for product liability purposes or in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

Note that we may retain some limited information about you even when we know that you have left the organisation that you represent, so that we can maintain a continuous relationship with you if and when we are in contact with you again, representing a different organisation.

 

What are your rights?
You have the following rights (subject to applicable local laws) in relation to the personal information that we hold about you:

  • to access your personal information, and some related information, under relevant data protection law;
  • to require any inaccurate personal information to be corrected or deleted;
  • to object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances;
  • to require us to delete your personal information in certain circumstances;
  • to obtain from us your personal information, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal information directly to another person (for instance a new provider) where it is technically feasible to do so; and 

If you wish to exercise any of these rights, please Contact us as set out below.

 

Sensitive Information
We request you not send to or share with us any sensitive personal information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).


Contact us
If you have any questions, comments and requests regarding this privacy statement or our processing of personal information, please Contact us.

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